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Great Lakes Internet Tech Center

Common Problems

Internet connection stops working or getting "Page cannot be Displayed" or "WebPage Unavailable Offline" errors.

This can be caused by loss of power to the radio, bad cabling, and hardware or software conflict. In these cases checking / replacing the cabling, resetting the radio, router, and computer may solve the issue.

See the System Reset section for more information.

Internet connection stops working. Resetting the radio fixes the problem, but it keeps re-occurring.

This problem is usually an indication that the power levels in your home (or on the radio's circuit) are fluctuating. Try powering the radio by plugging it into a battery backup unit. If you continue to experience this problem, please call technical support forfurther assistance.

Browsing the Internet works when the computer is first turned on, but then it suddenly stops working.

This problem is often related to another program taking over your Internet connection and using all the available bandwidth. Try turning off or pausing Automatic Windows Updates. Try closing any other programs you may have open (like Kazaa, eDonkey, eMule, or other P2P file sharing programs). Disable any firewalls you have running. Download and install Ad-Aware, Spybot, and Spysweeper. Run all three programs to remove any spyware and/or adware. If the problem persists, you may have a network worm (a type of computer virus). Try going to www.pandasoftware.com and run their free online virus scan. Also, resetting the radio, router, and computer may solve the issue.

See the System Reset section for more information. If you continue to have a problem, please bring your computer in to our repair shop.

When I browse the web, I intermittently receive a "Page cannot be displayed" error message.

On Windows Server 2003 and Windows XP: On Windows 2000 and Windows XP:
1. Click "Start". 1. Click "start".
2. Click "run". 2. Click "run".
3. Type "netsh int ip reset reset.log" (without the quotes). 3. Type "command".
4. Hit "enter". 4. At the command prompt type "ipconfig /flushdns".
  5.Hit "Enter".

If your still having trouble follow the same steps in the above directions. If these do not solve the problem, call our technical support to have a signal test run on your connection before bringing your computer in to our shop.

When I talk on the phone, I cannot browse the web or check E-mail.

Your phones are probably 2.4GHz or 900 MHz phones and may be interfering with your 2.4GHz or 900 MHz wireless radio signal used by our wireless services. Unplug the base stations, take the batteries out of the handsets, and see if the problem goes away. If it does, replace your phones with 2.4GHz, 900 MHz, or 5.8 GHz phones.

When the microwave runs, I cannot browse the web or check E-mail.

Microwaves use very high powered 2.4GHz radiation to cook food. That radiation appears as noise to the radios used to provide you with wireless Internet services. Your microwave may be leaking excess amounts of 2.4GHz radiation. This leakage could pose a health risk to you and your family. We recommend you replace your microwave.

If this document fails to solve your problem, proceed to System Reset.


 

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