NOTE: Under special circumstances, appointments outside of business hours can be made. Please call the office for more details.

Contact Information for Billing Issues

By Email:

Perhaps the easiest and most reliable method to contact Great Lakes' billing department is through email at billing@greatlakes.net. When sending email be certain to include your real name, your log on name, as much detail as possible concerning your question or problem, and a daytime telephone number where you may be reached if we need to clarify anything.

By Fax:

If your question or problem involves documents that you need to send to us, you may fax the documents with an explanatory letter to 810-679-0187. When sending a fax, be sure to include your real name, your log on name, as much detail as possible concerning your question or problem, and a daytime telephone number where you may be reached if we need to clarify anything.

By Telephone:

Great Lakes Internet's billing center may be reached by telephone, Monday through Friday, between 10:00 am and 5:00 pm EST by calling 810-679-3395 ext 2.

Customer Expectations for Resolution of Billing Issues

Resolving any billing questions you may have is important to Great Lakes Internet's Accounting Services. Even though it is impossible to specify exactly when a particular situation can be finalized, it is feasible to provide general estimates for resolution of billing issues. Listed below are some general time frames relative to common types of billing issues.