These instructions must be followed to successfully whitelist an address.
- Email a list of one or more addresses to be whitelisted to email@example.com
- Email must be from the address that has the spam filter. You cannot send it from any other email address, such as a Hotmail or Yahoo account.
- The email subject must be "whitelist" (without the quotes).
- Each address needs to be on a separate line.
- Each address either needs to be a complete address or a whole domain.
- Complete address example: firstname.lastname@example.org (This will result in any email from this person bypassing the filter regardless of the content of the email.)
- Whole Domain example: *@anywhere.com (The asterisk must be in front of the @ symbol. This will result in any email from this domain [in this example the domain is anywhere.com] bypassing the filter regardless of the content of the email.)
To remove a address from your whitelist, simply put a minus sign ( - ) in front of the email address or domain to be removed.
A list of addresses to white list would look like this:
(NOTE: In the example below, the whole list is being whitelisted, except for the one with a minus ( - ) in front. The one with a minus is being removed from the whitelist.)
- Any line of text other than an actual email address will either be ignored or return a failed response.
- Do not send your address book as an attachment. The list of email addresses must look like the list above or be copied and pasted from your address book.
- If an address should change, (i.e. some one gets a new service provider) simply submit the new address.
Note: Do not simply forward an email for whitelisting . This will fail and may cause the procedure to malfunction for all users. If this happens too often you will be assessed a repair fee of $5.00 per instance.